Michael S. (Plugable Support) 

May 16, 2023, 1:01 PM PDT 

Hi Daryl,

Thank you for getting back to us with this updated information. This is appreciated as we continue to understand this issue better.

Given the description of the behavior after Windows updates, below I provide some first steps that will completely reset the docks and perform a 'clean' manual installation of the DisplayLink driver using the DisplayLink Installation Cleaner utility to see if this helps with the reported video issues. These steps will ensure that the DisplayLink software on the systems is in a good state.

Please conduct the following steps on the systems that are attached to the affected docks.

DisplayLink manual, clean installation steps:

1) Please disconnect the dock from the system and please disconnect the power cable from the dock so it turns off completely (this is important so the unit resets). Please keep everything disconnected until the last step.

2) Uninstall any and all software with 'DisplayLink' in the title that is present from within the Control Panel -> Programs and Features. Don't worry if these entries are not present or if the process does not work, please just move onto the next step.

3) Download and run the DisplayLink Installation Cleaner utility, found here --> https://plugable.s3.amazonaws.com/bin/DisplayLink/DisplayLink+Installation+Cleaner+10.1.2860.exe and ensure it displays "Cleaning Complete" when done (video walk-through if you need it -> https://youtu.be/AcVV1gD_FvI)

4) Once the Cleaner has been run, reboot the system (even if not prompted to).

5) Now download and install the DisplayLink software driver, found here--> https://www.synaptics.com/products/displaylink-graphics/downloads/windows-11.0-m0-public?filetype=exe

6) Once complete, please reconnect the power cable to the dock first. Once the dock is powered on, reconnect it to your system. If the device is not detected, please reboot the system and test.

If that does not help with the behavior, please let me know, and we can then discuss our next best options.

Best regards,

Michael S.
Product Support Specialist
Plugable Technologies
www.plugable.com/support